What if my order does not arrive?
We insure every order, so if it does not arrive, we will replace it.
Do you ship outside the USA?
Due to shipping restrictions, we are unable to ship outside the USA. Alaska and Hawaii has shipping restrictions for certain items.
What is the Auto-Ship program?
Our Auto-ship program works like this. You choose the amount you need, and the interval, and we will automatically ship that amount. Example: you need one package of peanuts every seven days. You order it on auto-ship, then every 7 days like clockwork, we will ship your peanuts. Paypal handles the transaction like a recurring subscription. You can cancel anytime up until the day of shipment. You can cancel future shipments at any time.
Can I cancel my Auto-Ship subscription?
Yes, auto-ship subscriptions can be cancelled up until the day of the next scheduled shipment
How long have you been in business?
We have been serving our customers needs since 1992.
How do I cancel or change my order?
Business needs change from time to time. If you realize you want to change or stop your subscription, it can be done very easily. Subscriptions can be canceled from your Paypal acct, if you need help Please email with your needs and we will instruct you.
What if I do not see the item I need or I need a different order?
We can set up your order in just about any way. If you do not see what you need or you need a different interval, please email and we will set it up for you.
Where can I email if my Question is not answered?
Please click the "contact us" menu tab on the left
How big is 37 gallons?
Peanuts are sold in cubic feet and in gallons, so it can be confusing sometimes. 1 cubic foot is approx. 7.49 gallons, so 37 gallons is approx 5 cubic feet. Measurements are approx. Our peanuts ship in the largest package allowed by the postal service without inccuring oversize charges.
What if I give you the wrong address or refuse delivery?
The customer is responsible for address information. So if the incorrect address is given, the customer will be charged actual shipping charges to reship.
Refused packages: Shipping is very expensive these days, so if the customer refused the package [s] actual shipping charges will be deducted from any refunds. Shipping is the largest expense, so returns are not practical for shipping supplies as the customer would be responsible for shipping charges both ways, which means the refund would be less than the shipping. So please be sure what you order is what you want or need.
What is expedited shipping or when will my order arrive?
Expedited shipping puts a rush on your order allowing it to arrive in 1-4 business days to most places. Holidays and shipper delays or shipping location may extend this time period. Please note AK and HI have different issues so the time will be longer for items we can ship, some items are unable to be shipped to those places, so please email before you purchase to avoid delays. We know how important it is to be as fast as possible , so we ship daily on business days.